FAQ

Is support included?

Is cake our favourite food? The answer is yes, yes, most definitely yes. Your accounting team will be here when you need them, and can be contacted by email, phone or online chat – no extra fees to worry about.

How does pricing work?

We try to keep things as simple and painless as possible – that goes for everything we do at Clic – so we charge a set monthly fee based on your turnover, transactions and extra services you need (such as payroll & pensions, self assessments, etc). One thing we wanted to change about the accounting industry is making sure our clients don’t get slapped with huge, unexpected invoices. See our Pricing page for our standard packages, or get in touch for a customised quote.

What kind of businesses does Clic work with?

We work with SMEs of all shapes and sizes, in lots of different sectors, from restaurants to architects to children’s nurseries. Whether your annual turnover is £20k or £20mil, we work with business of all sorts.

Can you file my year-end accounts?

We sure do! All of our packages have the option to include year-end accounts, but if you can’t bear the thought of leaving your current accountant, we’d be more than happy to just do the bookkeeping part of your finances.

How do I get my paperwork to you?

Clic has partnered with Receipt Bank – the most fabulous, easy-to-use receipt reading app out there (in our humble opinion). When you come on board with Clic, you get a Receipt Bank account included in your package, and will use the mobile app, email forwarding or web upload to get all of your paperwork to us, then you can throw it away. Paper-free bliss!

My books are a complete and utter mess. Can you sort them out for me?

Of course we can. We’re happy to take on the challenge, no matter how messy your books might be. Whether you’ve never done bookkeeping before, or have left your books to fester for months (or years), get in touch and we’ll make a detailed plan to get them in tip-top shape.

I’m currently using Quickbooks. Can I continue using this accounting software, or do I have to use Xero?

You can continue using whatever cloud software you’re most happy with, although we might try to subconsciously influence you to move to Xero (because we genuinely think it’s the best thing since sliced bread). If you’re happy where you are, we’ll work with what you have. If you’re open to change, we’d recommend Xero all the way.

Do I have to sign a contract with Clic?

Contracts are so 2010. You aren’t required to stay with Clic for any set amount of time. It’s easy in, easy out. If you find Clic isn’t what you need, you can cancel anytime with one month’s notice. We won’t force you to stay (although we might bribe you with cake).

I’m worried about my business, what can I do to relieve some stress?

Crazy times call for crazy measures, but that doesn’t mean curling up in the corner with a bag of Doritos, a large bar of Dairy Milk and a whole bottle of Tanqueray. There are lots of other things you can do, here are some suggestions from the Clic team: • Meditate • Talk to someone • Go for a walk • Use a scream pillow • Organise your task list • Try deep breathing • Download Headspace on your phone, and use it • Try a new recipe • Watch comedy • If it’s to do with your business finances, ring us!

Get your first month free.

Let us worry about your bookkeeping and accounting from now on. Get in touch now to get your first month on us.